Refund & Returns Policy

We want every customer to be completely satisfied with their purchase. If something isn't right with your order, we're here to make it right.

Return Eligibility

You can return an item within 30 days of the delivery date. To qualify:

The item must be in its original condition (unused, undamaged)
Original packaging should be kept whenever possible
We accept returns for any armchair that is not as described, defective, or simply if you change your mind

How to Request a Return

Reach Out First
Contact us at info@maxoperformance.com or call +44 7441 394036. If your item is damaged or defective, include clear photos and a short description.
Wait for Instructions
We'll review your request and send you return instructions. Please don't ship anything back until you receive approval.
Return the Item
Once approved, ship the item using a trackable and insured method (recommended for furniture). A valid tracking number is required.
Return Method
By courier, drop-off location, or home pickup depending on the size of the item.

Refund Process

After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days
Refunds will be issued to your original payment method
Return shipping costs for change-of-mind returns may be the customer's responsibility

Wrong or Damaged Items

If the item you received is defective, damaged, or incorrect, email us with a photo
Depending on the situation, we'll send you a replacement or issue a full refund, whichever you prefer

International Shipping

For orders shipped outside the United States, return windows and shipping costs may vary. Please contact us before returning an international order to confirm the process for your country.